At MISA Energy, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us—whether through our website, social media platforms, or other services.

1. Information We Collect

We may collect the following categories of personal data:

 

• • Contact Information: Personal data submitted via the “Contact Us” form when you make an initial enquiry or request. This information is processed by our internal teams.

• • Recruitment Data: Personal data provided when you apply for job opportunities via the “Contact Us” form or through our LinkedIn page.

• • Usage Data: Information about your interaction with our website and digital platforms, including IP address, browser type, pages visited, and time spent.

• • .

2. How We Use Your Information

We process your personal data for the following purposes:

 

• • To provide, operate, and enhance our products and services.

• • To respond to  enquiries and communicate with you.

• • To share updates, promotions, or news related to MISA Energy (subject to your consent).

• • To ensure security and compliance with applicable legal obligations.

3. Sharing of Information

We may share the personal data you provide to us within the MISA Energy organization,  in accordance with the Data Protection Act, 2012 (Act 843)and other applicable privacy laws.  

We may also disclose your data to third-party service providers who perform services on our behalf. These providers are contractually obligated to use the data solely for the specified purposes, in accordance with our instructions and applicable data protection laws.

Where international data transfers are necessary, we implement appropriate safeguards such as standard contractual clauses or transfers to jurisdictions with adequate data protection laws. Where required, we will notify you and obtain your consent prior to such processing.

4. Data Security

Your personal data is stored across multiple secure locations, including external data centres managed by trusted service providers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

These measures are designed to ensure the confidentiality, integrity, availability, and resilience of our systems and services.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, in accordance with our internal retention schedule and applicable legal requirements.

6. Your Privacy Rights

Subject to applicable local data protection laws, you have the following rights under the Data Protection Act, 2012:

Right of Access: To request a copy of the personal data we hold about you.

Right to Rectification: To request correction of inaccurate or incomplete data.

Right to Erasure: To request deletion of your data, subject to legal retention requirements.

Right to Restriction: To request restriction of processing under certain conditions.

Right to Object: To object to processing based on legitimate interests or direct marketing.

Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format.

Right to Lodge a Complaint: To file a complaint with the Ghana Data Protection Commission or another supervisory authority if you believe your data is being processed unlawfully.

To exercise any of these  rights, please contact us at info@misaenergy.com

7. Cookies and Tracking Technologies

We use Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses “cookies”—small text files stored on your device—to analyse website usage. This includes data such as your IP address, which is transmitted to and stored by Google.

Cookies help us understand user preferences and improve website functionality. They do not grant us access to your device or any personally identifiable information.

Before placing cookies on your device, we will request your explicit consent via a prompt. You may decline or manage your preferences at any time through your browser settings.

8. Third-Party Links

Our platforms may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

9. Registration with the Data Protection Commission

MISA Energy Ghana Ltd is registered with the Data Protection Commission in accordance with the Data Protection Act, 2012 (Act 843).

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on our website. We encourage you to review it periodically, especially before submitting new personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

MISA Energy Ghana Ltd
Email: info@misaenergy.com
Address: 89 Lagos Avenue, East Legon – Accra
Phone: +233 (0) 30 251 3468